// emergency support
Emergency support
When your website is down, broken or infected - we respond fast, with no waiting in line.
// pick a package
Two emergency support packages
Website / server stabilization
We quickly resolve technical problems when your website isn't working, shows errors, or has become slow, unreachable or periodically breaks due to load, spam or misconfiguration.
Minimum charge - €50
Malware removal
We remove viruses, malicious code and the effects of a hack. We run a thorough check, identify infected files, and strengthen your security setup.
Minimum charge - €250
// emergency support flow
Emergency support when every minute matters
We respond to critical situations when your website is down, unstable or a security risk has emerged. Our goal is to identify the problem as fast as possible, stabilize the situation and restore your website.
Fast situation assessment
We quickly assess the nature of the problem, its impact on your website or server, and determine the urgency level and possible resolution paths.
We run diagnostics
We perform technical diagnostics, analyze the state of the system, server or security, and identify the exact cause of the problem.
We stabilize and fix the issue
We fix critical errors, stabilize website or server performance, remove malicious content or bring load under control.
We verify and report
We verify the website's operation after the work is done and provide a clear assessment of the completed actions and the situation, with recommendations.
// portfolio
Our work
Ergonomiskosdurys.lt
Removed a virus infecting the website, renewed plugin licenses and carried out a full security check.
Mavera.lt
Stabilized critical CPU load - blocked aggressive bots and optimized a resource-heavy search plugin.
Ddm.lt
We helped fix a course-purchase issue - buyers couldn't see their courses after paying. We fixed the whole purchase path so it's clear where to find and how to view purchased courses, and on top of that fixed an email delivery problem via SMTP and DMARC records so emails wouldn't land in spam.
Autostarteris.lt
Migrated the server from an outdated OpenVZ system to a new VPS along with the email accounts and a full WordPress update.
Adface.lt
Built a custom feature tracking how many users downloaded newsletters - results shown in a convenient table by time period.
Reklamosideja.eu / Dey.lt
Fixed email delivery, removed critical errors and redundant plugins across several online stores.
Laistymomeistrai.lt
Recovered an unfinished website that had been left with no access, fixed it up and added new integrations.
Svlines.lt
Fixed translation, checkout and display errors, and additionally built a new conference page with ticket sales.
Sureforth.com
Migrated the site to a new domain, switched email over to Outlook and fixed styling issues.
Skarda.eu
Added missing partner projects, implemented multilingual support and fixed broken links.
// faq
Got questions? We've got answers!
1. When do I need emergency website support?
Emergency support is needed when your website is down, showing critical errors, very slow, unstable, or there's a security threat that needs to be dealt with immediately. Not sure if your website is actually compromised? Here are 5 signs worth watching for.
2. What kind of issues does emergency technical support cover?
Emergency technical support covers fixing errors and critical messages, stabilizing the server or website, and removing malware, depending on the nature of the situation.
3. What is the difference between bug fixing and stabilization?
Bug fixing addresses specific technical issues and system messages, while server or website stabilization targets outages caused by load, spam, or misconfiguration.
4. How quickly does emergency support work start?
We respond to inquiries within 3 hours on business days, and technical analysis is completed within 24 hours. In critical cases work starts immediately after the situation is assessed and the estimate confirmed.
5. How is the bug-fixing price calculated?
Bug fixing is priced at €30-35/hr, depending on whether the work is only in WordPress or requires PHP, JS, CSS or HTML code changes. Minimum charge is €50.
6. Is an estimate provided before stabilization work?
Yes, before starting server or website stabilization work we provide a preliminary estimate and issue a 50% upfront invoice.
7. Is a report provided after emergency support?
Yes, after the work is done we provide a clear assessment of the situation, a description of the actions taken, and recommendations to avoid similar issues in the future.
8. Can I get help without a maintenance contract?
Yes, emergency support is provided even without an ongoing maintenance contract. The service is for anyone who needs a fast technical fix.
9. Is a contract required for emergency support?
Before starting larger-scale stabilization work a short contract is signed, but this doesn't delay the support itself - assessment of the situation starts right away. A contract protects both sides - read more about what to expect from a provider here.
10. My website shows a white screen - can you help?
Yes, this is a common error caused by a plugin or theme conflict or a code error. We quickly diagnose the exact cause and restore the website's operation. We cover this and other technical warning signs in this article.
11. Why choose DevGuru for emergency support?
Because you don't wait in line - we respond within 3 hours, work transparently, and always provide a clear report of what was done and why.