// emergency support
Emergency support
When your website is down, broken or infected - we respond fast, with no waiting in line.
// pick a package
Two emergency support packages
Website / server stabilization
We quickly resolve technical problems when your website isn't working, shows errors, or has become slow, unreachable or periodically breaks due to load, spam or misconfiguration.
Minimum charge - €50
Malware removal
We remove viruses, malicious code and the effects of a hack. We run a thorough check, identify infected files, and strengthen your security setup.
Minimum charge - €250
// emergency support flow
Emergency support when every minute matters
We respond to critical situations when your website is down, unstable or a security risk has emerged. Our goal is to identify the problem as fast as possible, stabilize the situation and restore your website.
Fast situation assessment
We quickly assess the nature of the problem, its impact on your website or server, and determine the urgency level and possible resolution paths.
We run diagnostics
We perform technical diagnostics, analyze the state of the system, server or security, and identify the exact cause of the problem.
We stabilize and fix the issue
We fix critical errors, stabilize website or server performance, remove malicious content or bring load under control.
We verify and report
We verify the website's operation after the work is done and provide a clear assessment of the completed actions and the situation, with recommendations.
// portfolio
Our work
Ddm.lt
Sutvarkytas el. laiškų siuntimas per SMTP ir DMARC įrašai, kad laiškai nepatektų į spam - kursų pirkimo kelias sutrumpintas perpus.
Ergonomiskosdurys.lt
Pašalintas svetainę užkrėtęs virusas, atnaujintos įskiepių licencijos ir atliktas pilnas saugumo patikrinimas.
Autostarteris.lt
Serveris perkeltas iš pasenusios OPENVZ sistemos į naują VPS kartu su el. pašto paskyromis ir pilnu WordPress atnaujinimu.
Kiktour.com
Įdiegta tiesioginio bilietų į šventes/turus pardavimo galimybė kartu su apsauga nuo spam'o ir turų informacijos integracija.
Adface.lt
Suprogramuota funkcija, sekanti naudotojų skaičių, atsisiuntusių naujienlaiškius - rezultatai patogioje lentelėje pagal laikotarpius.
Reklamosideja.eu / Dey.lt
Sutvarkytas el. laiškų siuntimas, pašalintos kritinės klaidos ir pertekliniai įskiepiai keliose el. parduotuvėse.
Laistymomeistrai.lt
Nebaigta ir be prieigų palikta svetainė atgauta, sutvarkyta ir papildyta naujomis integracijomis.
Svlines.lt
Sutvarkytos vertimo, pirkimo ir vaizdo klaidos, papildomai sukurtas naujas konferencijos puslapis su bilietų pardavimu.
Sureforth.com
Svetainė perkelta į naują domeną, el. paštas perjungtas į Outlook ir sutvarkytos stilistinės klaidos.
Skarda.eu
Įkelti trūkstami partnerių projektai, įdiegta daugiakalbystė ir sutvarkytos neveikiančios nuorodos.
Skaitmeninebanga.lt
Sukurtas naujas Skaitmeninės bangos puslapis 2026 metais.
Mavera.lt
Kritinė CPU apkrova stabilizuota - užblokuoti agresyvūs botai ir optimizuotas resursus naudojantis paieškos įskiepis.
// faq
Got questions? We've got answers!
1. When do I need emergency website support?
Emergency support is needed when your website is down, showing critical errors, very slow, unstable, or there's a security threat that needs to be dealt with immediately.
2. What kind of issues does emergency technical support cover?
Emergency technical support covers fixing errors and critical messages, stabilizing the server or website, and removing malware, depending on the nature of the situation.
3. What is the difference between bug fixing and stabilization?
Bug fixing addresses specific technical issues and system messages, while server or website stabilization targets outages caused by load, spam, or misconfiguration.
4. How quickly does emergency support work start?
We respond to inquiries within 3 hours on business days, and technical analysis is completed within 24 hours. In critical cases work starts immediately after the situation is assessed and the estimate confirmed.
5. How is the bug-fixing price calculated?
Bug fixing is priced at €30-35/hr, depending on whether the work is only in WordPress or requires PHP, JS, CSS or HTML code changes. Minimum charge is €50.
6. Is an estimate provided before stabilization work?
Yes, before starting server or website stabilization work we provide a preliminary estimate and issue a 50% upfront invoice.
7. Is a report provided after emergency support?
Yes, after the work is done we provide a clear assessment of the situation, a description of the actions taken, and recommendations to avoid similar issues in the future.
8. Can I get help without a maintenance contract?
Yes, emergency support is provided even without an ongoing maintenance contract. The service is for anyone who needs a fast technical fix.
9. Is a contract required for emergency support?
Before starting larger-scale stabilization work a short contract is signed, but this doesn't delay the support itself - assessment of the situation starts right away.
10. My website shows a white screen - can you help?
Yes, this is a common error caused by a plugin or theme conflict or a code error. We quickly diagnose the exact cause and restore the website's operation.
11. Why choose DevGuru for emergency support?
Because you don't wait in line - we respond within 3 hours, work transparently, and always provide a clear report of what was done and why.